Frequently Asked Questions

If you have questions, we have answers. Select the category that interests you to find the information you’re looking for.

Suppliers - Exhibitors

Who should I contact if I have questions about the Colabor Buying Show?

Please contact your category manager.

Who is the Show’s target audience?

The Show’s target audience includes the clients of all of our participating distributors, and from all market segments and all regions served by Colabor.

What are the benefits for suppliers who participate in the Show?

All products selected and confirmed by the manager of the Colabor Buying Show with which you do business will be included on the Show's platform.
You promote your products to get orders for cases. You can offer rebates (Colabor dollars) to clients that contact you to drive interaction and to close volume agreements.
You share your expertise virtually and consult clients directly via chat, video or telephone. You distribute promotional materials, transmit videos, etc. through your stand.
You expand your prospective client base and receive information requests for the sale of your products.
You conduct a follow-up with your clients to send them additional information or answer requests for samples.

How are clients invited to participate in the Show?

An array of communications has been planned and involves the participation of distributors: general digital and print communications, an invitation from the representative, and direct communications emailed to clients. Reminders are also planned in the days and weeks before the Show.

How can suppliers follow up with clients?

Clients can reach out to suppliers to ask them questions. Clients and suppliers can communicate via video calls, direct chat or telephone calls. Clickable red icons make it easy to initiate communication with the representative of the selected supplier.
 
 Providing immediate answers to clients’ questions will enhance their experience of the Show, while favouring the likelihood of return visits as well as sales.

Can suppliers generate a real-time report of orders made at the Show?

Suppliers have real-time access to Show sales and can generate a report.

Note: Colabor can make changes after the Show. When the Show is over, suppliers will receive confirmation of total sales, as usual. In addition, they will be able to communicate with their category manager for more information on the orders placed during the Show.

What is the duration of the Show for clients?

From the time of its activation, the Show will be open for four days, from 8 a.m. (EDT) on September 20, 2021 to 7:59 p.m. (EDT) on September 23, 2021.

What are the expectations regarding client participation at the Show?

We expect greater client participation as a result of the flexibility we provide them. They can visit the Show at the time most convenient for them, and without having to travel.

Can clients ask for point-of-sale (POS) advertising materials or for product samples? If so, is the supplier in charge of managing this process?

Yes, clients may make POS requests directly to suppliers. The supplier or a broker shall follow up on sample requests.

What products should suppliers show at their stands, and under what conditions?

As with traditional shows, you select the products you wish to showcase and these will be approved by your category manager. The products must be listed with Colabor.

What kind of technical support will be provided to the Show’s participating suppliers?

In case there is a problem, a team will be available to help suppliers set up their homepage.

As a supplier, do I have access to the other suppliers, their pages, their purchase orders and their advertising materials?

No, out of respect for each supplier’s integrity, you will not have access to those elements.

Will I be able to obtain my cumulative totals for sales, cases and Colabor dollars as in past years?

Yes, at any time you can generate the report directly via your profile/passport. However, we recommend that you wait until the end of the day to do so.

If there are several representatives for one supplier, will the report be generated for the stand only? Will it be possible to obtain it for each representative?

You can get it both ways. Follow the instructions in this regard.

How do I manage Colabor dollars on the platform?

You will have the option of granting additional Colabor dollars during direct negotiations with a client. You will be responsible for confirming this amount on the client’s purchase order.

Who should I contact if I have questions about the Show?

Please contact your category manager.

Distributors

Who is the Show's target audience?

Clients from all market segments and all regions served by Colabor may participate in the Show.

What are the benefits for clients and distributors who participate in the Show?

Receive better prices as well as discounts and promotions on products.

Benefit from the expertise of exhibitors via video calls, chat and direct telephone calls. Your clients may also receive promotional materials and videos about certain products, etc. 

Provide additional information or request product samples.

How can suppliers conduct a follow-up with clients?

Clients can address suppliers to ask them questions. Clients and suppliers can communicate via video calls, direct chat or telephone calls. Clickable red icons enable easy initiation of communication with the representative of the selected supplier.

Being able to provide immediate answers to clients' questions will enhance their experience of the Show, while favouring the likelihood of return visits as well as sales.

Can distributors and clients generate a real-time report of purchases made at the Show?

Distributors can make changes to the purchases of their clients after the Show, if applicable. Distributors will therefore receive confirmation of the total purchases made after the Show. Clients will also be able to communicate with their distributor’s representative to get more information on purchases made during the Show.

What is the duration of the Show for distributors and clients?

From the time of its activation, the Show will be open for four days, from 8 a.m. (EDT) on September 20, 2021 to 7:59 p.m. (EDT) on September 23, 2021.

On the platform, how will Colabor dollars be managed for clients?

When clients contact the exhibitors, they will have an opportunity to negotiate Colabor dollars. The exhibitors will be able to send them offers via a special module, and these will be accumulated inside each client’s account until the end of the Show. The client will be able to choose how to spend their Colabor dollars at the end of the Show.

What do I do if I have a new client to register?

Simply let them know they can access the platform to create their profile. This will require them to have their full contact information on hand and to follow the instructions.

Who should I contact if I have questions about the Show?

Distributors with questions may contact their Colabor account manager.

Clients

I have already registered through my distributor. What else do I need to do to participate in the Show?

Simply create your client profile (contact information, etc.) when you receive an email for that purpose from the platform.

I’d like to register and participate in the Show, but I have no assigned distributor. What do I need to do?

You need to fill out the form on the platform. In the 24 hours that follow, you will receive a message inviting you to create your profile. The message will also let you know which distributor you are associated with.

We are more than one buyer; could we each buy separately for our respective businesses?

Yes, each business will be able to register the number of people selected to conduct their purchases. A cumulative total will be available per person as well as for the business overall.

Please follow the instructions during your profile activation.

How can I speak to or book an appointment with an exhibitor or with my distributor?

You can do so by video call, chat or direct telephone call.
 
 To do so, each exhibitor booth has red clickable icons making it easy to initiate communication with the representative of the selected supplier. You can also look for a contact in the contacts directory. The process is the same for communicating with your distributor.

Will I be able to consult my purchase reports during the Show or only at the end?

At any time, you will be able to obtain a cumulative total of all your purchases as well as the amount of Colabor dollars you have negotiated in your passport.

Will I be able to speak to my representative?

Yes, all of your distributor’s representatives will be accessible by video call, chat or telephone call via the red icons.

Can I negotiate Colabor dollars with a supplier?

Yes, you will be able to obtain Colabor dollars if you contact a supplier. You can negotiate them with the supplier, who will enter them in your profile.

When will I be able to decide where I spend my Colabor dollars?

At the end of the Show, you will be presented with options and you may choose at that time.